Learner guide

Everything you need to take your HIPAA course, pass the test and get your certificate. If you manage learners for a group, see the admin guide.

1. Log in
Use the username and password for your training account.
2. Take the course
Read every page in order.
3. Pass the test
Answer the questions and submit them for grading.
4. Get your certificate
View, download or email it.

Getting started

  • If you bought your own training: use the setup link in your order email to create your account.
  • If your organization added you: your administrator gives you a username and temporary password. You must choose your own password the first time you log in, within 7 days.
  • Check that your first and last name are spelled correctly, because your certificate uses them. If your name is wrong, ask your administrator or contact us before you take the test.

Logging in

Go to the home page, enter your username and password, complete the security check if one appears, and click Log in. If you can't get in, use Forgot username or password? on the login form. Your account needs an email address for a reset link to reach you. Otherwise, ask your administrator or contact us.

Passwords must be at least 8 characters, and you'll be asked to choose a new one once a year.

Finding your way around

Home
Shows your certificates and your Training ID. Have your Training ID ready if you contact us.
My Training
Lists each assigned course with links to the Course and its Test, plus View scores for your past results.
Profile
Update your email address and change your password.
Log out
Always log out when you finish, especially on a shared computer.

Taking your course

  1. Under My Training, click Course below the course name.
  2. Use Next and Prev to move through the pages. The list beside the page marks the pages you've viewed. Pages you haven't reached yet stay locked.
  3. Pay attention to text highlighted in green. It marks information covered on the test.
  4. On the last page, click End to finish for now or Test to go straight to the test.

You can stop and come back. The course remembers how far you've reached.

Taking the test

  • You must view every course page before you can start the test.
  • The test is timed, and the time limit depends on the course.
  • Most courses have 20 multiple-choice questions, and HIPAA Masters has 30. You need 70% or better to pass.
  • You get three graded attempts for each course license. A test you leave before it's graded doesn't use an attempt, but you may need to start it again.
  • You can review your answers before you click Grade Quiz.

Getting your certificate

After you pass, your certificate appears under My certificates on the Home page. Choose View to open it, Download to save the PDF, or the email button to send a copy to any address.

Using the site on your phone

The site works on any phone, tablet or computer, and you can add it to your home screen from your browser's menu. Courses normally need an internet connection. If your organization has made a course available offline, a Save for offline button appears on the course page so you can read it without a connection. Offline reading doesn't count toward your progress, and tests and certificates always need a connection.

Need help?

Email sales@hipaagroup.com and include your Training ID.